Privacy Policy

Information We Collect

When you contact Way 2 Haul, request an estimate, text photos, call us, email us, or submit an appointment request through our website, we may collect information you provide, including your first and last name, phone number, email address, service address, preferred appointment date and time slot, description of items to be removed, uploaded photos, and any other details you choose to share.

How We Use Your Information

We use this information to respond to your request, provide estimates, confirm availability, schedule services, complete junk removal or hauling work, send service-related messages, improve our website and customer experience, and maintain business records.

Appointment Requests

Submitting an appointment request through our website does not guarantee a confirmed appointment. We review the details you submit and may contact you by phone, text, or email to confirm the scope of work, pricing, access details, and available appointment window.

Photos and Uploaded Files

If you upload or send photos, we use them to evaluate the items, debris, access, and approximate job size so we can provide a more accurate estimate. Please avoid uploading sensitive personal documents or photos containing private information that is not needed for the estimate.

How Information Is Received

Website form submissions may be processed through our website hosting provider and delivered to Way 2 Haul by email or through the website dashboard. We do not sell your personal information.

Sharing Information

We may share information only as needed to operate our business, such as with website hosting providers, email providers, payment processors, or service providers who help us manage requests and customer communication. We may also disclose information if required by law.

Text, Phone, and Email Communication

By submitting a request, calling, texting, or emailing us, you agree that Way 2 Haul may contact you about your inquiry, estimate, appointment request, scheduled service, or related follow-up. Standard message and data rates may apply for text messages.

Data Security

We take reasonable steps to protect information submitted to us, but no website, email system, or online transmission is guaranteed to be completely secure.

Data Retention

We may retain request details, customer communications, photos, invoices, and service records as needed for business, legal, accounting, and customer service purposes.

Your Choices

You may contact us to request that we update or delete information you previously provided, subject to any records we need to keep for legal, accounting, or legitimate business purposes.

Contact Us

If you have questions about this Privacy Policy, contact Way 2 Haul at info@way2haul.com or (916) 400-0967.

Last updated: April 2026